Return and Refund Policy
At Jerks Motors, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help. Please read our return and refund policy carefully to understand your rights and obligations.
1. Return Eligibility
- Time Frame: You have 30 days from the date of purchase to return an item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items Certain items are not eligible for return, including:
- Custom or special-order items
- Items that have been installed or used
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Gift cards
3. Return Process To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] or call us at +1(915) 0286-0931 to request a return authorization.
- Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
- Shipping: We will provide you with a prepaid shipping label. Attach the label to your package and drop it off at any authorized shipping location.
4. Refunds Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Exchanges If you need to exchange an item for a different one, please contact our customer support team. We will guide you through the process and ensure you receive the correct item.
6. Shipping Costs
- Return Shipping: We will cover the cost of return shipping for items that are defective or damaged due to our error. For all other returns, the cost of return shipping will be deducted from your refund.
- Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
7. International Returns For international returns, please contact our customer support team for specific instructions. Note that international return shipping costs may vary and will be the responsibility of the customer unless the return is due to our error.
8. Contact Us If you have any questions about our return and refund policy, please contact us:
- Email: [email protected]
- Phone: +1(915) 0286-0931
- Address: 4908 Pinemont Dr Houston, TX 77092